See what your residents report. Get credit for what you fix.
Residents in your area are already photographing problems and pinning them to a public map. This page explains what you can see, how you respond, and what it costs you. The short answer on cost is nothing.
Free. Nothing to procure.
This is a public-good project. We take no money from residents and no money from councils.
No cost
The platform is free for councils and will stay free. There is no fee, no licence, no per-seat charge and no paid tier to graduate to.
No procurement
Nothing to tender, nothing to purchase, no supplier to approve. There is no contract for your legal department to review.
Nothing to install
No software, no hardware, no integration and no IT project. It runs in a web browser on a phone or an office computer.
Nothing to sign
You can start by reading what has been reported in your area. Responding is your choice, and you can stop at any time.
What you can see about your own area
Every report filed in your area
Photo, exact location on the map, category, and the date it was filed. Reports are reviewed before they go public.
How many residents are affected
Other residents confirm they are hit by the same problem, so you can see what is isolated and what is widespread.
What is still open
Every report sits in one of four states — open, noted, in progress, fixed — so nothing is ambiguous about where a case stands.
A public page for your town
One address you can share with residents and council members, listing everything reported locally and its current status.
How you respond
Three states and an optional public reply. That is the whole system.
Noted
You have seen the report. Residents stop wondering whether it reached anyone — often the single thing they most want to know.
In progress
Work has started or is scheduled. This is where a council gets credit for the part of the job the public never normally sees.
Fixed
The work is done. The report is marked fixed on the public record and residents in the area can see it.
A public reply in your council's name
Where a report needs context — the work needs a contractor, the line belongs to another authority, the budget is set for next quarter — you can say so publicly and on the record.
How your council gets credited
Councils repair things constantly and almost none of it is recorded anywhere the public can see. A resident notices the pothole for six months and not the week it was filled. Baladi Map timestamps every status change and keeps it on the public record, so the work leaves a trace.
The scoreboard ranks municipalities on how they respond to what residents report. A council that marks reports noted and fixed rises up it. The record is public either way — the only question is whether it shows your side of the story.
Where we are
We are looking for the first council willing to respond publicly to reports in its area. No municipality has done this yet, and we would rather say so than imply otherwise. If that is your council, you will be the one this platform is built around, and we will work to your pace.
Talk to us
Write to us and we will show you what has already been reported in your area. No presentation, no pitch — just the reports.