Privacy Policy

Information We Collect

When you create an account, we collect your email address and display name. When you report issues, we collect the content you provide including descriptions, photos, and location data. We also collect usage data such as pages visited and features used.

Voting Data ("I'm Affected")

When you vote that you're affected by an issue, we store:

• Your user ID (linked to your account)
• The issue you voted on
• Timestamp of your vote

This data is used to:

• Show how many citizens are impacted by each issue
• Prioritize issues with higher community impact
• Generate anonymous statistics for municipal accountability

Your individual votes are not publicly linked to your identity. We only display aggregate counts (e.g., "47 people affected").

How We Use Your Information

We use your information to provide and improve our services, display issue reports publicly (without your email), send notifications about issues you follow, and generate aggregate statistics for the municipality scoreboard.

Information Sharing

We do not sell your personal information. Your display name and reports are publicly visible. Your email address is never shared publicly. We may share aggregate, anonymized data for research or reporting purposes.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication protocols, and regular security audits.

Your Rights

You have the right to access, correct, or delete your personal data. You can update your profile information at any time through your dashboard settings. To request account deletion, please contact us.

Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on our platform.

Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@baladimap.com.