How to report a public problem in Lebanon: hotlines and public tracking
Some problems have an official number to call. Many everyday problems in a town, such as rubbish, a broken streetlight or a damaged local street, are the municipality's job, and there is no national hotline for them. Below are the official numbers we could confirm, grouped by need, and how to keep a public record of the rest.
Emergencies
When life or property is in danger, call these first.
- 112
Internal Security Forces (police)
Police emergencies, accidents, crime and immediate threats to public safety, everywhere in Lebanon.
Official sourceChecked 8 November 2026
- 125
Civil Defense
Fire, rescue and emergency help, everywhere in Lebanon.
Official sourceChecked 8 November 2026
- 140
- 175
Electricity, by region
Électricité du Liban (EDL) works through a different service provider in each region.
- 01 260 999
EDL customer service (KVA)
Electricity customer service for Beirut city and the Bekaa.
Official sourceChecked 8 November 2026
- 01 571 671
EDL customer service (NEU)
Electricity customer service for southern Metn, Baabda, Aley, Chouf, South Lebanon and Nabatieh.
Official sourceChecked 8 November 2026
- 06 642 742
EDL customer service (BUS)
Electricity customer service for northern Metn, Keserwan, Jbeil and North Lebanon.
Official sourceChecked 8 November 2026
- 1576
BUS hotline
Power cuts, voltage problems, connection problems and electricity theft, 24 hours a day, in the areas BUS serves.
Official sourceChecked 8 November 2026
- 1572
NEU hotline
Grid faults, bill corrections and complaints, 24 hours a day, in the areas NEU serves.
Official sourceChecked 8 November 2026
Water, by region
Each region has its own water establishment.
- 1713
Beirut and Mount Lebanon Water Establishment
Water faults, leaks and complaints in Beirut and Mount Lebanon.
Official sourceChecked 8 November 2026
- 1712
North Lebanon Water Establishment
Subscriber questions, complaints and reports of water problems in North Lebanon.
Official sourceChecked 8 November 2026
- 1785
South Lebanon Water Establishment
Hotline for water problems in South Lebanon.
Official sourceChecked 8 November 2026
- 1781
Bekaa Water Establishment
Complaints and questions.
Its 2020 notice asks for calls from a landline, during working hours.
Official sourceChecked 8 November 2026
- 08 814 500
Bekaa Water Establishment, main office
The establishment's office number.
Official sourceChecked 8 November 2026
Phone and internet
Faults and complaints about landlines, the internet and mobile networks.
- 1515
Ogero
Customer care, and landline and DSL faults.
Ogero's own pages give different hours: Monday to Saturday from 8:00 to 20:00, or every day from 8:00 to 22:00.
Official source 1Official source 2Checked 8 November 2026
- 1516
Ogero and the Ministry of Telecommunications
Internet network faults.
Official source 1Official source 2Checked 8 November 2026
- 111
Mobile operators' customer service
Complaints about mobile network services, as the Ministry of Telecommunications directs.
Official sourceChecked 8 November 2026
- 01 979 319
Ministry of Telecommunications, complaints department
For a landline complaint still not resolved after three days.
Official sourceChecked 8 November 2026
Environment
Complaints about pollution, waste and sewage.
- 1789
Ministry of Environment
Complaints about sewage, solid and liquid waste, industrial pollution and generator noise.
The Ministry of Agriculture also announced 1789 as its new hotline in July 2026. We could not confirm where calls go now.
Official source 1Official source 2Checked 8 November 2026
- 01 976 555
Ministry of Environment, main number
The ministry's published phone number.
Official sourceChecked 8 November 2026
Consumer complaints
Goods, services and commercial practices.
- 1739
Consumer Protection, Ministry of Economy and Trade
Complaints about goods, services and commercial practices. Telecom complaints that were not resolved can also be taken here.
Official sourceChecked 8 November 2026
Health
Health services and support.
- 1214
Ministry of Public Health
Complaints and questions about the ministry's services, including trouble getting admitted to hospital in an emergency.
Official sourceChecked 8 November 2026
- 1787
Ministry of Public Health
Questions about health services for people forced to leave their area.
Announced in December 2023.
Official sourceChecked 8 November 2026
- 1564
National emotional support and suicide prevention line, with Embrace
Support in a mental health crisis.
Official sourceChecked 8 November 2026
No national hotline: rubbish, streetlights and unsafe buildings
There is no national hotline for rubbish collection, broken streetlights or unsafe buildings. Report them to your municipality: its contacts are on its town page on Baladi Map when we have them, and in the official Dawlati directory.
Potholes on local streets are usually the municipality's job too, and we found no national hotline for road damage.
The Ministry of Interior and Municipalities lists 70 243 359 for complaints. It does not present it as a repair service. Official source
Put it on Baladi Map, so it is tracked in public
A phone call leaves no public trace. A report on Baladi Map stays on the map and on its town's page with its photo, place and date: neighbours can say it affects them too, the municipality can answer, and everyone can see when it gets fixed.
Report on baladimap.com, in the free app, or on WhatsApp at +961 76 101 062. No account is needed.
Questions
Is there a national hotline for rubbish, streetlights or unsafe buildings?
No. Report them to your municipality, and put them on Baladi Map so they are tracked in public.
Which number do I call for a power cut?
It depends on your region. EDL answers through KVA for Beirut city and the Bekaa (01 260 999), NEU for southern Metn, Baabda, Aley, Chouf, South Lebanon and Nabatieh (01 571 671 or 1572), and BUS for northern Metn, Keserwan, Jbeil and North Lebanon (06 642 742 or 1576).
Which number do I call for a water leak?
Call your region's water establishment: 1713 for Beirut and Mount Lebanon, 1712 for North Lebanon, 1785 for South Lebanon and 1781 for the Bekaa.
Which numbers do I call in an emergency?
112 for the police, 125 for Civil Defense (fire and rescue), 140 for a Red Cross ambulance, and 175 for the Fire Brigade in Beirut.